Terms & Conditions

Cloud9Homes

These terms and conditions of business (“Conditions”) form a binding contract between us, Cloud9Homes Serviced Apartments (a division of Ojaswi Group) and You, the person making the booking, and all adult members of the party (collectively the “Guests”) who will stay in our serviced apartment(s) (the “Property”). You will be deemed to have accepted these terms when making your booking with us.

Refund & Cancellation

  • 100 percent cancellation charges will be levied if cancelled after checkin date or on No show
  • 100 percent cancellation charges will be levied if cancelled in between 5 day(s) before checkin date and checkin date
  • Free Cancellation if cancelled in between booking date and 5 day(s) before checkin date
  • Refunds will be issued to the same payment method which were used at the time of booking
  • Refunds would be processed within 72 hours. The refund would be credited to the customer within 7-15 working days

Further Terms & Conditions

  • The lease will be effective from the dates as agreed between the lessor and the tenant.
  • The tenant will pay to the said lessor the rent for the entire period in advance. Moreover, a refundable (less any damages, if any) deposit of Rs.5000/- will be collected for stays extending a week or more and will be refunded on vacating the premises.
  • The tenant further agrees that the suites will used for residential purpose only.
  • The tenant and lessor agree that in case of any damage to the furniture during the tenancy, the tenant will replace the same. The tenant also agrees that any loss cause to the building or the apartment due to his/her negligence will be fully compensated.
  • Smoking is not allowed in the units. Any violation results in penalty or additional cleaning charges of Rs.3000/- as it spoils the odor of the room/apartment and the bed material. You are permitted to smoke only in the designated places if available in apartment complex.
  • The tenant agrees to abide by the rules and regulations of the apartment complex. The tenant agrees that in case of any damage to the apartment premises, the tenant will be liable to pay for the damages. The tenant is also responsible for returning the keys and remotes to lessor at departure. The tenant agrees that the building management/security may enter the apartment in case of emergency without seeking the tenant's permission.
  • The tenant agrees to let any officer or staff of lessor can enter the premises for inspection at reasonable times.
  • The tenant agrees that lessor or any of its staff will not be responsible for any damages which may include theft, fire, personal injury, death or any other damage to the vehicle and personal belongings of the tenant and their visitors. It is the responsibility of the tenant to ensure that they have adequate and relevant insurance coverage before occupancy. The tenant will also insure that their vehicles are comprehensively insured.
  • The tenant agree that no illegal activity and disturbance takes place at the premises provided by lessor.
  • The tenant also gives permission for the housing keeping staff to enter the premises for the purpose of housekeeping.
  • The tenant also agrees that lessor reserves to change the premises and the pricing.
  • The tenant agrees that there will not cause any sort of disturbance to the neighbors.
  • FREE cancellation 7 days before the date of stay. For further information on cancellation policeis please refer to "Refund & Cancellation" section.
  • For lost keys, the replacement fee is Rs.1500/- per key will be charged.
  • Every guest is required to show a valid photo ID (Passport/Aadhar/Driver's license) and the credit card used to make the booking at the time of check-in. There will be no exceptions. Check-in without these two documents will not be permitted.
  • House rules - The room/apartment is in a residential building. Please respect your neighbors. Be polite and courteous towards them. After 10:00 pm is quiet time. Make sure to keep the noise level down both inside and outside the suite, this includes hallways and common spaces. Please make sure that any music or TV is also kept at a considerate volume level.
  • It is not allowed to host parties or events inside the suite at any time.
  • If any of these rules are violated or we receive serious complaints regarding noise level or disrespectful behavior, lessor reserves the right to evict the tenant without any further notice.
  • Building security desk: Please note that the security of the building does not work for Cloud9Homes, Hyderabad. If you need anything, please contact us at the numbers given above. In case of any announcement, please follow the instructions of the security.
  • Shipments/deliveries - It is not recommended that you ship items before or during your stay with us, as the shipment might not arrive on time. Lessor is not responsible for any lost shipments. If you choose to order a shipment, please contact us before shipping.
  • Lost or damaged guest belongings/luggage during your stay: Lessor is not responsible for any lost or damaged personal belongings during your stay. Lessor is not responsible for any lost or stolen guest belongings while guest is on the premises or outside the apartment.
  • Liability - Tenants are financially responsible for any damage they, a non-paying visitor or anyone in their party may cause to the property and building or any items inside the suite or the property during their stay, for example, a lost suite key will be charged Rs.1500/-.
  • BY AGREEING TO THIS SUB LEASE AGREEMENT, THE TENANT AGREES TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS AND AGREES THAT THESE TERMS CONSTITUTE A BINDING CONTRACT BETWEEN THE TENANT AND LESSOR (CLOUD9HOMES, HYDERABAD).

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